Returns & Refunds policy

Returns.

In the event that an item is the incorrect size or if you are not completely satisfied with any of our products, we must insist that the query be reported within 48 hours of receipt and then returned to us within 10 business days of receiving the item. We will not process returns after this period.

Processing time.

Once received and processed, please allow up to 5 workdays for us to inspect the goods. Any refund or credit will only take place once we have processed the return and deemed it to be in line with our policies.

Original condition.

Items must be returned in their original condition. If the returned product is found to be damaged or worn, you will forfeit the refund. In this event, you are responsible for paying return delivery of the product(s) should you want them returned to you.

Non-returnable products.

In some instances, we will not be able to accept returns:

● Products on sale.

● The supply of goods made to your specifications or clearly personalized.

● Due to the intimate nature of certain products, especially those that are worn through a hole in your flesh e.g. piercing jewellery & earrings, or any products that are considered a health risk, as a general rule and for general public health and safety reasons, will not be accepted for returns.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Delivery.

You will not be refunded for any delivery cost under any circumstances.

Return delivery.

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following Pudo box:

The Courier Guy Sasol Lyttleton Manor Locker

Trichardt Rd
On The Grass Infront Of Shop
0157 Centurion
Gauteng

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery. Items returned to us needs to be packaged securely, especially if the product is fragile. We will not accept returns on items that arrive damaged due to poor packaging or that are damaged during transit. You will not be refunded for any return delivery cost under any circumstances.

Bank processing fees.

Any debit or credit card processing fees will not be refunded and will be deducted from the return value.

Branded packaging.

All branded product packaging, where relevant, must be intact upon return. A repacking fee may be charged if the branded packaging was destroyed or damaged.

Our discretion.

We have the sole discretion to refund you by any appropriate means including cash, a credit voucher (electronic or paper) or by crediting the relevant customer account or applicable credit or debit card.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail questtrinkets@gmail.com