Welcome to Quest Trinkets

Shipping & Delivery Policy

Welcome to Questtrinkets.co.za. We are committed to delivering your items securely and efficiently. Please review our shipping policy below to understand how your orders are processed and delivered.

1. Delivery Options & Coverage

We deliver across South Africa using reliable third-party courier services (including door-to-door couriers and Pudo locker-to-locker services).

2. Shipping Costs

  • Flat Rate Delivery: Shipping fees are calculated at checkout based on your selected delivery method and location.

  • Non-Refundable: As outlined in our Refund Policy, all original shipping fees are completely non-refundable under any circumstances.

3. Processing & Dispatch Times

  • Standard Orders: Please allow up to 5 business days for us to pack and dispatch your order after payment confirmation.

  • Custom or Personalized Goods: Items made to your specific specifications or personalized items may require an additional time to processing time before shipping as many items are hand made or designed.

  • Note: We do not ship or dispatch orders on weekends or public holidays.

4. Estimated Delivery Timeframes

Once your order has been dispatched from our facility in Centurion, Gauteng, estimated transit times are as follows:

  • Gauteng Main Centres: 1 to 2 business days.

  • Other Major Cities (Cape Town, Durban, Gqeberha, etc.): 2 to 4 business days.

  • Regional/Outlying Areas: 3 to 5 business days.

Please note that these timeframes are estimates provided by our courier partners and are not strictly guaranteed.

5. Order Tracking

Once your package is handed over to the courier, you will receive a confirmation message.

6. Incorrect Delivery Address

Please ensure that your delivery address and contact details are 100% correct at checkout. Quest cannot be held responsible for packages delivered to an incorrect address provided by the buyer, or for delayed deliveries due to missing contact information. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of re-delivery.

7. Damaged or Lost Packages in Transit

While we take the utmost care in packaging your fragile trinkets securely, we cannot control the transit process. If your package arrives severely damaged, please report it to us within 48 hours of receipt at our contact email below, along with photographic proof, so we can assist in resolving the issue with the courier.

8. Contact Us

If you have any questions regarding your delivery or need assistance with tracking an order, please reach out to us: